handsoff
Let’s talk

MANAGED CUSTOMER SUPPORT + INBOUND SALES

Your customers.
In careful hands.

Customer support and sales conversations, cared for by experienced people and AI trained on your business.

Let’s talk about your customers
Your voice. Our day-to-day care.SEE HOW THE HANDOFF WORKS
THE PEOPLEExperience comes first.Every agent has 3+ years in support.THE STANDARDYou have the final say.We test and refine. You approve the launch.THE STARTING POINTFrom US$0.94Per resolved conversation. Scope agreed together.

01 / FOLLOW THE CONVERSATION

You hand over the workload.
You keep the boundaries.

01

A clear question. A clear answer.

Product details. Order updates. The questions your team has answered a hundred times. AI responds using your approved knowledge, and identifies itself clearly.

Always-on AI coverage
02

A person, without starting over.

A frustrated customer. A complicated request. A moment that needs empathy. A trained person takes over with the conversation context, so your customer doesn’t start again.

Human care, within agreed coverage
03

The work gets handled.

Our team follows your policies and handles what it’s authorised to resolve. Only decisions that need your input come back to you. Conversation reviews help us identify gaps and improve the next reply.

Your rules. Our day-to-day management
One conversation. Full context.01 / 03
A BETTER CUSTOMER EXPERIENCE
How do I return an order?
AI ASSISTANTI can help with your store’s return policy. Is the item unused and in its original packaging?

Requests that need a person move to your agreed support queue.

Illustrative workflow · Human response depends on agreed coverage

02 / EARN THE RIGHT TO REPLY

Your customers shouldn’t
be the test run.

Before launch, we test your bot with more than 2,000 niche-specific questions. We check policy accuracy, brand voice and when to involve a person, then refine the responses with you. Launch follows your approval.

THE WORK BEFORE THE FIRST REPLY2,000+

niche-specific test questions

Everyday questionsUnclear requestsPolicy exceptionsFrustrated customers
Question volume is a testing standard,
not a promise of perfect answers.
CHECK 01 / BEFORE LAUNCH

Does it know, or does it guess?

“Can you make an exception to the refund policy?”
The standard

We check answers against your approved policies and test whether the bot escalates when information or authority is missing. Gaps are corrected and retested before approval.

Example check · Adapted to your business during setup

You approve the quality. You approve the tone.
Only then do we put the bot in front of your customers.

03 / THE PEOPLE BEHIND THE HANDOFF

Your customers meet a person.
We prepare them first.

3+

years of support experience.
The minimum before an agent joins us.

01

Prepared for your business

Your products, policies, tools and tone become part of the team’s training. Experience comes first; your context makes it relevant.

02

Care that stays within your rules

Agents handle investigation, empathy and follow-up. Refunds, exceptions and other sensitive actions follow the permissions you approve.

03

Quality stays on the agenda

Conversation reviews, coaching and knowledge updates help keep answers accurate, consistent and aligned with your brand.

THE PERSON BEHIND THE PROCESS

Muhammad Awais

Founder, HandsOff

5 yearsin customer experience,
team training and quality assurance

The experience behind
the standards.

Muhammad Awais brings five years of customer experience work, from product support and difficult escalations to training support teams and auditing quality at companies including Revolut and Uber.

That experience shapes how HandsOff works: agents learn your business before replying, exceptions have a clear escalation path, and quality reviews continue after launch.

EXPERIENCE IN

Product support · Escalations
Team training · Quality assurance

04 / BEFORE AND AFTER THE SALE

Help the customer.
Keep the opportunity.

Be there before the sale. Take care of people after it.

CUSTOMER CARE

Take care of the
customer you’ve won.

From order questions to account issues, give customers clear answers and a person who can help when things get complicated.

Order & delivery questions
Accounts & subscriptions
Product help & follow-ups

INBOUND SALES

Be there for the
customer you could win.

Answer the question that’s holding a buyer back. Qualify the enquiry. Book the call. Pass the right context to your sales team.

Question answered ↓Interested prospect qualified ↓ Ready for your sales team
WHERE YOUR CUSTOMERS ARE

Email · Website chat · In-app support · Social conversations

Channels and tool compatibility are confirmed during scoping.

BUILT AROUND YOUR BUSINESS

Your customers.
Your voice. Your rules.

Keep the excitement. Handle the questions.

Help shoppers choose, keep them informed about orders, and manage return enquiries using your approved policies.

Product questionsOrder enquiriesReturns & exchanges

Across every business type, we agree your knowledge, brand voice and escalation permissions before launch. Coverage hours, workload and costs are confirmed in writing.

You approve. Then we launch.

05 / FROM YOUR FIRST CALL TO THE FIRST REPLY

A careful start.
A confident handover.

01

Show us the moving parts.

Share your products, policies, tools and examples of how you speak to customers.

02

Test it. Hear it. Approve it.

We test the bot against 2,000+ niche-specific questions and refine the quality and tone with you. Your sign-off is the launch gate.

03

Launch with the right people.

Experienced agents are prepared for your business. We manage the conversations and keep reviewing the quality after launch.

We agree a launch date after reviewing your knowledge base, tools and coverage needs. Testing and your approval come before launch.

PRICING BY RESOLVED CONVERSATION

Support that earns
its place.

Start as low as US$0.94 per resolved conversation. Tell us your volume and support needs, and we’ll put together a clear quote.

Your rate depends on volume, complexity and human coverage. Before you commit, we agree what counts as a resolution, how reopened conversations are treated, and any minimums or additional costs.

Get a tailored quote

THE DETAILS MATTER

Good questions.
Straight answers.

Ask us something else

CUSTOMERS CARED FOR. STANDARDS KEPT.

Start with
a conversation.

Tell us what your customers need and where support is falling short.
We’ll talk through the fit, the boundaries and the cost.

Talk to HandsOffOr email hello@handsoffteam.com